Privacy Policy

Effective Date: 15 January 2025 | Last Updated: 15 January 2025

norvialent (ABN: 82 456 789 123) respects your privacy. We know you're trusting us with information that matters, and we don't take that lightly.

This policy explains how we collect, use, store, and protect your personal information when you access our financial analysis education services. It applies to all interactions with our website, programs, and communications.

We're bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth), which sets strict standards for how organisations handle personal data. This isn't just legal compliance—it's about doing right by the people who come to us for education.

norvialent

12/7 Carrington Rd, Castle Hill NSW 2154, Australia

Phone: +61412754448

Email: info@norvialent.com

1. Information We Collect

We collect different types of information depending on how you interact with us. Some you provide directly, some we gather automatically, and some comes from third parties you've authorised.

Personal Information You Provide

When you sign up for programs, contact us, or use our services, you might share:

Identity details: Your name, date of birth, and identification documents (when required for program verification)
Contact information: Email address, phone number, postal address
Professional background: Current employment, educational history, areas of financial interest
Payment information: Credit card details, billing address (processed through secure third-party payment providers)
Program responses: Assignment submissions, forum posts, course evaluations, workshop feedback
Communication records: Emails, support tickets, phone call notes, consultation requests

Information We Collect Automatically

Our systems gather technical data when you visit our website:

Device information: IP address, browser type, operating system, screen resolution
Usage patterns: Pages viewed, time spent on content, navigation paths, download activity
Cookies and tracking: Session cookies, preference settings, analytics data (see Section 8 for details)
Performance data: Error logs, loading times, feature usage statistics

Information From Third Parties

Sometimes we receive data from external sources with your permission:

Payment processors: Transaction confirmations and payment status from Stripe and PayPal
Social media: Profile information if you choose to sign up using LinkedIn or other platforms
Educational institutions: Credential verification when you provide authorisation
References: Professional background information when you apply for advanced programs

What we don't collect: We never ask for sensitive personal information like health records, criminal history, biometric data, or detailed financial statements. If we need additional information for specialised programs, we'll explain exactly why and ask for your explicit consent.

2. How We Use Your Information

Everything we collect serves a specific purpose. We don't gather data just to have it sitting in a database somewhere.

Purpose	What This Means	Legal Basis
Program Delivery	Providing access to courses, sending materials, tracking your progress, issuing certificates	Contract performance
Communication	Responding to enquiries, sending program updates, sharing important announcements	Contract performance & legitimate interest
Payment Processing	Handling transactions, issuing receipts, managing refunds, maintaining financial records	Contract performance & legal obligation
Service Improvement	Analysing how people use our platform, identifying technical issues, developing new features	Legitimate interest
Marketing	Sending information about new programs, industry insights, educational resources (with opt-out)	Consent & legitimate interest
Legal Compliance	Meeting Australian education standards, responding to legal requests, preventing fraud	Legal obligation

We occasionally use automated decision-making for basic functions like suggesting relevant courses based on your stated interests. But anything that significantly affects your experience—like program acceptance or certification—always involves human review.

3. How We Share Your Information

We're careful about who sees your data. We don't sell personal information to anyone, and we only share it when there's a genuine need.

Service Providers

Some trusted third parties help us run our operations:

Learning platform providers: Companies hosting our course content and managing student accounts
Payment processors: Stripe and PayPal handle all financial transactions securely
Email services: Platforms that deliver our communications (all bound by strict data protection agreements)
Cloud storage: Secure servers in Australia storing program materials and student records
Analytics providers: Services helping us understand website usage and improve user experience

All these providers sign data processing agreements that limit how they can use your information. They're not allowed to access your data for their own purposes.

Professional Advisors

Sometimes we need to share information with:

Legal counsel when dealing with complex regulatory matters
Accountants and auditors during financial reviews
Insurance providers for risk management purposes

Legal Requirements

We may disclose your information if:

Required by Australian law or court order
Necessary to protect someone's safety or prevent serious harm
Needed to enforce our terms of service or investigate suspected fraud
Part of a business transfer (with your notification and continued protection)

International transfers: Most of your data stays in Australia. When we use international service providers (like some cloud platforms), we make sure they provide equivalent privacy protections through Standard Contractual Clauses or similar mechanisms approved under Australian law.

4. Your Rights and How to Exercise Them

Australian privacy law gives you real control over your personal information. These aren't just theoretical rights—we've built processes to make them work in practice.

Access Your Information

You can request a copy of all personal data we hold about you. We'll provide it in a readable format, usually within 30 days.

Correct Inaccuracies

If something's wrong or outdated, let us know. We'll update our records and notify anyone we've shared the incorrect information with.

Request Deletion

You can ask us to erase your data. We'll comply unless we need to keep it for legal reasons (like tax records or certification history).

Restrict Processing

You can limit how we use your information while we resolve a dispute about accuracy or processing purposes.

Object to Processing

You can object to us using your data for marketing, research, or other purposes based on legitimate interests.

Data Portability

Request your information in a machine-readable format that you can transfer to another education provider if you choose.

How to Make a Request

Contact Our Privacy Team

Email info@norvialent.com with "Privacy Request" in the subject line, or write to us at 12/7 Carrington Rd, Castle Hill NSW 2154, Australia. Include your full name and the email address associated with your account.

Verify Your Identity

We'll ask for proof of identity to protect your information. Usually this means confirming details only you would know about your account. For deletion requests, we might ask for additional verification.

We'll Process Your Request

Most requests are completed within 30 days. Complex requests might take 60 days—we'll let you know if that's the case and explain why.

Receive Your Response

We'll confirm what action we've taken. If we can't fully comply with your request (maybe for legal reasons), we'll explain the situation clearly.

There's no charge for reasonable requests. If you make excessive or repetitive requests, we might charge a reasonable administrative fee or decline the request—but we'd explain our reasoning first.

5. How We Protect Your Information

Data security isn't just about technology. It's about policies, procedures, and people who take protection seriously.

Technical Security Measures

Encryption: All data transmitted to and from our website uses TLS 1.3 encryption. Stored data is encrypted using AES-256 standards
Access controls: Multi-factor authentication for all staff accounts, with role-based permissions limiting who sees what
Infrastructure security: Firewalls, intrusion detection systems, regular security audits, and penetration testing
Secure backups: Encrypted daily backups stored in geographically separate Australian locations
Monitoring: 24/7 system monitoring for unusual activity or potential security incidents

Organisational Safeguards

Staff training: Regular privacy and security training for everyone who handles personal information
Confidentiality agreements: All team members sign binding agreements protecting your data
Incident response plan: Documented procedures for quickly addressing any security breach
Regular reviews: Quarterly audits of our security measures and privacy practices
Vendor management: Careful vetting and ongoing oversight of all third-party providers

Your Role in Security

We can't do this alone. You can help protect your information by:

Using a strong, unique password for your norvialent account
Not sharing login credentials with anyone
Logging out when using shared computers
Being cautious of phishing emails pretending to be from norvialent
Reporting any suspicious activity to us immediately

If something goes wrong: Despite our precautions, no system is completely invulnerable. If we experience a data breach that's likely to result in serious harm, we'll notify affected individuals and the Office of the Australian Information Commissioner within 72 hours, as required by law. We'll also explain what happened, what information was involved, and what steps we're taking to address the issue.

6. How Long We Keep Your Information

We don't keep information longer than necessary. But "necessary" depends on the type of data and why we collected it.

Retention Periods

Information Type	Retention Period	Reason
Student records and program completion	7 years after completion	Educational standards and certification requirements
Financial and tax records	7 years	Australian tax law obligations
Marketing consent and preferences	Until you withdraw consent, then deleted within 30 days	Respecting your communication choices
Support enquiries and correspondence	3 years	Service improvement and reference purposes
Website usage analytics	26 months	Understanding platform performance
Account information for incomplete registration	90 days	Allowing time to complete signup

When retention periods expire, we securely delete or anonymise your information. Anonymised data (where you can't be identified) may be kept indefinitely for research and statistical purposes.

7. Children's Privacy

Our programs are designed for adults. We don't knowingly collect information from anyone under 18 without verifiable parental consent.

If you're under 18 and interested in our content, please have a parent or guardian contact us. We'll work with them to ensure appropriate protections are in place.

If we discover we've accidentally collected information from someone under 18 without proper consent, we'll delete it promptly.

8. Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies to make our platform work properly and understand how people use it.

Types of Cookies We Use

Essential cookies: Required for basic site functions like logging in and remembering your session. You can't opt out of these without breaking the website
Functional cookies: Remember your preferences like language settings or course bookmarks. These make your experience more convenient
Analytics cookies: Help us understand which pages are popular, how long people spend learning, and where we should focus improvements. We use Google Analytics with IP anonymisation enabled
Marketing cookies: Track whether you came to us from an advertisement, so we can evaluate our marketing efforts. These are optional—you can decline them

Managing Cookie Preferences

When you first visit our website, you'll see a banner explaining our cookie use. You can accept all cookies, reject optional ones, or customise your preferences. You can change these settings anytime through the footer link on our website.

Most browsers also let you control cookies through their settings. Keep in mind that blocking essential cookies will prevent parts of our website from working correctly.

Third-Party Cookies

Some cookies come from third-party services we use (like YouTube for educational videos or LinkedIn for social sharing). These are governed by those companies' privacy policies, not ours. We've chosen providers carefully, but you should review their policies if you're concerned.

9. Changes to This Policy

Privacy regulations and our business practices evolve. When we update this policy, we'll post the revised version on this page with a new "Last Updated" date.

For minor clarifications that don't affect how we handle your data, we might not notify you separately. But if we make significant changes—like collecting new types of information or changing how we share data—we'll email enrolled students and display a prominent notice on our website.

If you continue using our services after changes take effect, we'll consider that acceptance of the updated policy. If you disagree with changes, you can close your account by contacting us.

10. Questions and Complaints

If something about our privacy practices concerns you, we want to hear about it. Most issues can be resolved quickly through conversation.

Contact Our Privacy Team

Email info@norvialent.com or write to:

Privacy Officer
norvialent
12/7 Carrington Rd, Castle Hill NSW 2154, Australia

We'll acknowledge your complaint within 7 days and provide a detailed response within 30 days. If the matter is complex, we'll explain why we need more time and keep you updated.

External Complaints

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner:

Website: oaic.gov.au
Phone: 1300 363 992
Mail: GPO Box 5218, Sydney NSW 2001

The OAIC can investigate complaints about how Australian organisations handle personal information and has the power to make binding decisions.

Need More Information?

If anything in this policy is unclear, or if you have questions about how we protect your data, our team is here to help. Privacy shouldn't be confusing.